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Privacy Policy

Last updated: February 18, 2026

1. Scope

This policy applies to FLAGG, including the website, mobile applications (iOS and Android), newsletter, customer support, and related services.

2. Privacy Officer

For any question, request, or complaint about personal information, contact us at allo@flagg.ca or through our contact form.

3. Information We Collect

  • Account and profile: name, email, mobile phone number (optional), profile photo, communication preferences, practiced activities, followed users, favorite places.
  • Usage and security: login date and time, number of flaggs, IP address, user agent, technical and security logs.
  • Content and contributions: reviews, comments, reports, plans, added places, and uploaded photos.
  • Location: location provided by you (address, city, postal code) or device geolocation if you authorize it.

4. Location and Precision

FLAGG requires a location for some features. You may provide this manually (address, city, postal code) without enabling precise device geolocation.

When geographic coordinates are stored, we apply data minimization (for example, truncating to about 3 decimals depending on purpose) to reduce retained precision.

5. Purposes of Use

  • provide and improve FLAGG features;
  • personalize your experience and local recommendations;
  • manage your account and settings;
  • support moderation, safety, and abuse prevention;
  • develop relevant partner and commercial offerings;
  • send service communications and, based on your preferences, marketing/newsletter messages.

6. Public Content and Photos

Photos uploaded in places, reviews, and reports are public.

The profile photo is served through a signed URL with expiration (10 days).

Photos can be deleted by their author and removed by a moderator for policy violations.

The profile photo is deleted when the profile is deleted.

7. Consent and Choices

Some information is required to operate the service (for example: name, email, location). Other information is optional (for example: mobile phone, precise geolocation, marketing preferences).

You can manage communication preferences in your profile and unsubscribe from newsletter emails at any time.

8. Service Providers, Partners, and Hosting

We use service providers to operate FLAGG. Information may be processed by Amazon Web Services (AWS) in the US East (N. Virginia) region.

We may make certain information available to providers and partners under strict contractual terms, for specific and legitimate purposes, with access limited to what is necessary.

Where possible, we prioritize aggregated or de-identified data for analytics, commercial, and partner use cases.

9. Transfers Outside Quebec

Some information may be communicated or hosted outside Quebec. In these situations, FLAGG applies required safeguards, including privacy impact assessments and appropriate contractual commitments.

10. Retention, Deletion, and De-identification

  • Account data: kept while the account is active. For prolonged inactivity, deletion or de-identification measures may apply.
  • Account deletion: profile personal information is deleted according to operational timelines and legal obligations.
  • Community contributions: reviews, reports, plans, and related media may be retained in de-identified form to preserve platform integrity, safety, and relevance.
  • Aggregated or de-identified data: may be retained for analytics, continuous improvement, and offering development.
  • Technical logs: retained for up to 12 months, unless a different legal requirement applies.

11. Your Rights

You may request access, correction, deletion, or withdrawal of consent where applicable by emailing allo@flagg.ca.

12. Privacy Incident

FLAGG implements reasonable security safeguards. If an incident presents a risk of serious harm, we will follow legal notification requirements.

13. Partner-related Communications

Communications sent through our platform are identified as coming from FLAGG or as sent on behalf of FLAGG, including those related to partner programs.

14. Policy Updates

We may update this policy. The current version is the one published on this page with its update date.